DealerRefresh Roundtable - In the Forums and on the Lot
DealerRefresh Roundtable - In the Forums and on the Lot
Best PracticesIndustry News & TrendsOpinions & Advice

Introducing the All-New DealerRefresh Roundtable – In the Forums and On the Lot

After nearly an entire year of collaborating, designing, and experimenting, I am excited to introduce our latest new media program – The DealerRefresh Roundtable. What began as a series of conversations between DealerRefresh Founder Jeff Kershner and myself more than two years ago, and which secured official support at NADA 2017, the Roundtable is now officially …

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Concierge Economy and Your Dealership
Concierge Economy and Your Dealership
Dealership Communication ToolsDealership Marketing

INFOGRAPHIC: The Concierge Economy and Your Dealership

What do grocery stores, weather apps, and streaming content providers have in common? ANSWER: They all use concierge services to personalize the user experience, and drive revenue. Concierge services include anything that puts items or services in front of customers before they even realize they need it. It’s the approach behind grocery stores that present …

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best internet sales process
best internet sales process
Best PracticesDealership Communication ToolsDealership Operations & ProcessesIndustry Events

The Best Internet Sales Process Ever!

Let’s be clear about the best “anything” when it comes to helping dealers sell cars: This new, best “thing” is only as good as the execution by your team. The best CRM for you and your team, for example, is the one that they’ll use. Period. It’s one that is intuitive and simple; and one …

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mini webinar video streaming
mini webinar video streaming
Best PracticesDealership Communication ToolsDealership Marketing

VIDEO: ‘Intelligently’ Engage Auto Shoppers with Live Video Streaming

How many applications (or vendor solutions) do you need to effectively communicate with YOUR CUSTOMERS intelligently, dynamically, and personally? This question (and others) is/are what we discussed in this exclusive DealerRefresh Web Chat with Dropin Auto Brand Ambassador Larry West [LinkedIn]. With more than 30 years of Automotive experience including Dealer and General Manager roles …

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buying used cars from consumers
buying used cars from consumers
Best Practices

VIDEO: Four Elements to Running a More Profitable Buy Center

You’ve heard me talk about embracing a “new mindset” when it comes to the used car business. Some would argue there’s nothing new at all, but I believe there is, particularly in how dealers source used vehicles and how they should be marketing to consumers.  I had the opportunity to recently to get with a few top pro’s in the field …

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What dealerships need to do differently to move more pre-owned, CPO and off-brand vehicles.
What dealerships need to do differently to move more pre-owned, CPO and off-brand vehicles.
Best PracticesDealership Marketing

VIDEO: Don’t Get Owned Marketing Your Pre-Owned Vehicles

Dealerships love to compete on the amount of new inventory they sell. However, the best margins in auto sales come from used cars. The problem is that digital marketing techniques for new cars just don’t translate well to promoting used cars. Used cars are completely unique, there is limited OEM marketing support, and sometimes they’re …

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